PRIVACY POLICY
Effective Date: November 15, 2025
Axend values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the Philippine Data Privacy Act (RA 10173) and HIPAA for clients under U.S. jurisdiction.
- Information We Collect
We collect:
- Personal identification details (name, contact information, birthdate)
- General health and movement information (as voluntarily shared)
- Session recordings, documentation, and progress notes
- Payment details (processed via secure third-party payment gateways)
- Communication records (emails, chat messages, or feedback forms)
- Purpose of Data Collection
Your information is used to:
- Deliver customized movement programs
- Communicate scheduling and session details
- Track and document progress
- Process payments and generate receipts
- Improve service quality and client experience
We do not use your data for unsolicited marketing or share it with third parties without your consent.
- Data Storage and Security
All client records are stored using HIPAA-compliant, encrypted systems.
Access is restricted to authorized Axend personnel and partner professionals who require the information to perform their duties.
We implement administrative, technical, and physical safeguards to prevent unauthorized access, alteration, or disclosure.
- Data Sharing
Your information may be shared only with:
- The US-based consultant who designs your movement program
- The Philippine movement coach assigned to conduct your sessions
- Payment processors and technology providers operating under confidentiality agreements
No data is shared with external entities without your explicit consent.
- Retention and Disposal
Records are retained for up to five (5) years after service completion, after which they are securely deleted or anonymized unless retention is required by law.
- Your Rights
You have the right to:
- Access and obtain a copy of your data
- Request correction of inaccurate information
- Withdraw consent for processing (subject to service limitations)
- Request deletion of data after program completion
Requests may be sent to privacy@axend.ph.
- Contact Information
For privacy concerns or data-related requests, contact:
Data Protection Officer
Axend Functional Movement Services
[Company Address]
Email: privacy@axend.ph
INTERNAL COMPANY POLICIES AND PROTOCOLS
- Professional Conduct
- All coaches and consultants must adhere to Axend’s standards of ethics and confidentiality.
- Philippine movement coaches may not represent themselves as licensed physical therapists in the U.S.
- All client interactions must remain educational, preventive, and performance-oriented.
- No diagnosis, prescription, or medical treatment shall be provided.
- Documentation Standards
- All sessions must be documented in the designated HIPAA-compliant system within 24 hours.
- Only relevant, objective findings may be recorded.
- Notes must avoid medical or diagnostic terminology.
- Communication Protocols
- Client communication should occur only through official Axend channels.
- Personal messaging or off-platform exchanges are discouraged.
- Sensitive data must never be transmitted via unsecured email or social media.
- Conflict of Interest
Team members may not provide outside services to Axend clients without prior company approval.
Any potential conflicts must be disclosed immediately.
- Data Protection
- All staff must complete data privacy and cybersecurity training.
- Access credentials are confidential and must not be shared.
- Breach incidents must be reported to the Data Protection Officer within 24 hours.
- Liability and Insurance
Axend maintains appropriate business liability coverage for its operations.
All independent contractors are required to hold professional liability coverage in their jurisdiction of practice.
- Disciplinary Action
Violation of any company policy, including unauthorized sharing of client information, may result in suspension, termination, or legal action.